Due to COVID-19 and the increased volume of our carriers, delays may occur as we work as quickly and safely as possible. You will receive your order in 7-40 business days from the date that it is placed.
VERIFICATION
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
The total time it takes to receive your order is described below:
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
Processing time:
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. We usually require 0-3 business days to process an order. After receiving your payment, we will do some quality tests on our products, package them, and then ship them to your address.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
You can find the countries/regions that we ship to, estimated delivery time, and shipping methods in the table below (the countries and regions are listed in alphabetical order).
Note: All of our products are made in China, we have stocked some of the styles in our US and UK warehouse, but still, most of the orders will be shipped from our CN warehouse, Please place your order only when you're fine with this, thank you for your understanding!
SPECIAL SITUATION REMINDER
Due to the severe global situation of the COVID-19 epidemic and the suspension of most flights, the freight capacity of major routes has been greatly reduced. The control measures adopted by various countries will directly affect capacity, freight, processing speed and delivery time. The specific impact of time will vary from country to country. Please wait 10-20 days more after the estimated time of arrival.
Customs & Taxes
Local taxes and import duties may be incurred in some countries and are not included in the sale price. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
If you have any further questions, please contact our customer services at info@camelstore.com
China Warehouse
Country/Region
Shipping Method & Shipping Fee
United Kingdom, Germany, Spain, Austria, France, Japan, Malaysia, Philippines, Russia, Singapore, South Korea, Thailand, Indonesia, Norway, Portugal, Sweden, Vietnam, Ukraine, Denmark, Ireland, Netherlands, Greece, Italy, Latvia, Poland, Romania, Hungary, Czechia, Bulgaria, Croatia, Belgium, Luxembourg, Lithuania, Slovakia, Slovenia, Cambodia, Laos, Myanmar (Burma), Finland
Standard Shipping: 10-30 business days
$0.00–$58.99
$15.00
$59.00 and up
Free
Express Shipping (DHL/Fedex/4PX/EMS): 3-15 business days
0g–1000g
$25.00
1000g–2000g
$30.00
2000g–3000g
$35.00
3000g–4000g
$45.00
4000g–5000g
$55.00
5000g–6000g
$65.00
6000g–7000g
$72.00
7000g–8000g
$80.00
United States
Standard Shipping: 10-30 business days
$0.00–$58.99
$12.00
$59.00 and up
Free
Express Shipping (DHL/Fedex/4PX/EMS): 3-15 business days
0g–1000g
$20.00
1000g–2000g
$30.00
2000g–3000g
$36.00
3000g–4000g
$45.00
4000g–5000g
$52.00
5000g–6000g
$60.00
6000g–7000g
$70.00
7000g–8000g
$80.00
Cyprus, Iceland, Estonia, Switzerland, Malta
Standard Shipping: 10-30 business days
0g–2000g
$35.00
2000g–3000g
$46.00
3000g–4000g
$60.00
4000g–5000g
$75.00
$129.00 and up
Free
Liechtenstein
Standard Shipping:10-30business days
0g–2000g
$45.00
2000g–3000g
$60.00
3000g–4000g
$75.00
Belarus
Standard Shipping:10-30business days
0g–2000g
$25.00
$99.00 and up
Free
Express Shipping (DHL/Fedex/4PX/EMS): 5-15 business days
0g–2000g
$55.00
1000g–2000g
$70.00
2000g–3000g
$85.00
United Arab Emirates, Turkey, Oman, Kuwait, Saudi Arabia
Standard Shipping: 10-30 business days
$0.00–$78.99
$15.00
$79.00 and up
Free
Express Shipping (DHL/Fedex/4PX/EMS): 5-15 business days
0g–1000g
$20.00
1000g–2000g
$25.00
2000g–3000g
$30.00
3000g–4000g
$40.00
4000g–5000g
$48.00
5000g–6000g
$56.00
6000g–7000g
$68.00
7000g–8000g
$72.00
Chile, Peru, Nigeria, Mauritania, Algeria, Mexico, Tanzania, Tunisia
Standard Shipping: 10-30 business days
0g–2000g
$30.00
Express Shipping (DHL/Fedex/4PX/EMS): 3-15 business days
0g–1000g
$40.00
1000g–2000g
$55.00
2000g–3000g
$72.00
3000g–4000g
$90.00
Canada, Pakistan, Egypt, India
Standard Shipping: 10-30 business days
0g–2000g
$25.00
$99.00 and up
Free
Express Shipping (DHL/Fedex/4PX/EMS): 3-15 business days
0g–2000g
$32.00
2000g–3000g
$42.00
3000g–4000g
$50.00
South Africa, Ecuador, Brazil
Express Shipping (DHL/Fedex/4PX/EMS): 3-15 business days
0g–1000g
$30.00
1000g–2000g
$40.00
2000g–3000g
$45.00
3000g–4000g
$50.00
4000g–5000g
$55.00
Brunei, Iraq
Standard Shipping: 10-30 business days
0g–2000g
$25.00
Express Shipping (DHL/Fedex/4PX/EMS): 3-15 business days
0g–2000g
$70.00
2000g–3000g
$100.00
3000g–4000g
$112.00
4000g–5000g
$132.00
Australia, New Zealand
Standard Shipping: 10-30 business days
0g–2000g
$20.00
US$99.00 and up
Free
Express Shipping (DHL/Fedex/4PX/EMS): 10-15 business days
0g–2000g
$35.00
2000g–3000g
$42.00
3000g–4000g
$50.00
China, Macao SAR China, Hong Kong SAR China, Taiwan
Express Shipping (SF Express): 2-7 business days
$0.00-$58.99
$8.00
$59.00 and up
Free
The estimated delivery time above does not include weekends. You can track your package on http://track.4px.com. It is possible that the update of information is slightly delayed, normally it is fine. But if the shipping takes longer than expected, or the tracking number keeps being identified as "invalid", please choose "4PX" as the carrier or contact us and we will take care of the issue for you.
Your country is not in the list?
If you want to ship to other countries, or you need urgent delivery, please shoot us an email at info@camelstore.com or leave a note on our Facebook page BEFORE placing the order, we will be more than happy to make special arrangements for you!
All items being sold at camelstore.com are guaranteed to be delivered to buyers within 60 days (90 days for South Africa, Chile, Peru, Nigeria, Mauritania, Algeria, Mexico, Tanzania, Tunisia). And all orders shipped from the US, and UK warehouse are guaranteed to be delivered within 30 days. You can get a full refund if you have not received your item(s) beyond this time.
Full refunds are not available under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3. Any un-insured order that is lost or stolen;
4. Delays in delivery caused by any other beyond Camel's control, such as public holidays and Customs issues.
Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
Return
From the day you receive your order, you have 30 days to return your item. Please contact us at info@camelstore.com or contact page if you want to make a return and tell us the reason for your return, Once we receive your return request, we will send you instructions on how to return your items.
Please note that we only accept returned items in their original condition, including the original labels attached to them (see below), otherwise we cannot issue a refund for you.
SHIPPING FEE
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
We authorize a FREE return for the following types of situations:
Manufacture defects: poor quality ss, zipper defects, rip or torn
Wrong/missing item from the package.
However, we do not cover the return shipping fee in the following situations:
Wrong size/color ordered
Changed mind/ Item no longer wanted
IMPORTANT NOTES
The returned item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, andneeds to be in its original packaging with the manufacturer tags.
To expedite the return process, please send us a phototo show that the return item is intact with its original packaging and tags. You can send the photos with your order number to info@camelstore.com:
Unfortunately, it is not possible to exchange items purchased in our online shop at the moment. Please reorder the desired style in a different colour/size and return the other item.
Refund
As soon as we have received, checked and approved your return, we will send you an email confirming the refund. The refund depends on the selected payment method and is usually made within 10 working days. We use the same payment method as for your purchase.
🌄 Large size :: 60 * 80 * 80 * 80. Two sizes are available. The normal size can be used by a family. The largest mat can hold 6-8 people. Can be easily folded into a compact size after use
🌄 Sturdy and durable materialï¼?picnic mat is composed of three layers, the top is waterproof wool, the middle is sponge, and the bottom is PVC. It has a thick and sturdy fabric that is very comfortable for people of different weights. Waterproof aluminum foil with waterproof backing and easy-to-carry belt
🌄 Water and sand protection (Isolate damp snow): The bottom of the aluminum foil is waterproof and environmentally friendly. The bottom material is waterproof and is ideal for use on grass or wet ground because it prevents moisture from entering. It's also good in the sand because unlike soft, fibrous blankets, it doesn't collect sand like regular blankets. After use, it's easy to shake off the sand and fold it up
🌄 Easy to clean: Can be washed by hand or machine. After a picnic, you can easily wipe soda or grease with a paper towel. At the same time, the mat is very easy to dry. It is ideal for camping, picnics, hiking
🌄 Universal Mat: Ideal for picnics, camping, hiking, beach activities, sports events, backyard play, tailgate parties, outdoor concerts, hunting and baby crawling blankets. Or use your car as an emergency blanket. At the same time, the waterproof pad can block heat and can be used as a life-saving pad in dangerous situations