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Shipping Info

Holiday Shipping Update

Due to COVID-19 and the increased volume of our carriers, delays may occur as we work as quickly and safely as possible. You will receive your order in 7-40 business days from the date that it is placed.

 

VERIFICATION


A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

The total time it takes to receive your order is described below:

 

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

 

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

 

Processing time:

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. We usually require 0-3 business days to process an order. After receiving your payment, we will do some quality tests on our products, package them, and then ship them to your address.

 

Shipping time:

The time for your item(s) to travel from our warehouse to your destination.

You can find the countries/regions that we ship to, estimated delivery time, and shipping methods in the table below (the countries and regions are listed in alphabetical order).

 

Note: All of our products are made in China, we have stocked some of the styles in our US and UK warehouse, but still, most of the orders will be shipped from our CN warehouse, Please place your order only when you're fine with this, thank you for your understanding!

 

SPECIAL SITUATION REMINDER


Due to the severe global situation of the COVID-19 epidemic and the suspension of most flights, the freight capacity of major routes has been greatly reduced. The control measures adopted by various countries will directly affect capacity, freight, processing speed and delivery time. The specific impact of time will vary from country to country. Please wait 10-20 days more after the estimated time of arrival.

Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries you may need to pay duties or VAT according to your countries’ levying rules.

If you have any further questions, please contact our customer services at info@camelstore.com

China Warehouse

Country/Region Shipping Method & Shipping Fee

United Kingdom, Germany, Spain, Austria, France, Japan, Malaysia, Philippines, Russia, Singapore, South Korea, Thailand, Indonesia, Norway, Portugal, Sweden, Vietnam, Ukraine, Denmark, Ireland, Netherlands, Greece, Italy, Latvia, Poland, Romania, Hungary, Czechia, Bulgaria, Croatia, Belgium, Luxembourg, Slovakia, Slovenia, Cambodia, Laos, Myanmar (Burma), Finland

Standard Shipping: 10-30 business days

$0.00–$58.99 $15.00
$59.00 and up Free


Express Shipping (DHL/Fedex/4PX/EMS): 3-15 business days

0g–1000g $25.00
1000g–2000g $30.00
2000g–3000g $35.00
3000g–4000g $45.00
4000g–5000g $55.00
5000g–6000g $65.00
6000g–7000g $72.00
7000g–8000g $80.00
Lithuania

Standard Shipping: 10-30 business days

$0.00–$78.99 $10.00
$79.00 and up Free

United States

Standard Shipping: 10-30 business days

$0.00–$58.99 $12.00
$59.00 and up Free


Express Shipping (DHL/Fedex/4PX/EMS): 3-15 business days

0g–1000g $20.00
1000g–2000g $30.00
2000g–3000g $36.00
3000g–4000g $45.00
4000g–5000g $52.00
5000g–6000g $60.00
6000g–7000g $70.00
7000g–8000g $80.00

Cyprus, Iceland, Estonia, Switzerland, Malta

Standard Shipping: 10-30 business days

0g–2000g $35.00
2000g–3000g $46.00
3000g–4000g $60.00
4000g–5000g $75.00
$129.00 and up Free

Liechtenstein

Standard Shipping: 10-30 business days

0g–2000g $45.00
2000g–3000g $60.00
3000g–4000g $75.00

Belarus

Standard Shipping: 10-30 business days

0g–2000g $25.00
$99.00 and up Free


Express Shipping (DHL/Fedex/4PX/EMS): 5-15 business days

0g–2000g $55.00
1000g–2000g $70.00
2000g–3000g $85.00
United Arab Emirates, Turkey, Oman, Kuwait, Saudi Arabia

Standard Shipping: 10-30 business days

$0.00–$78.99 $15.00
$79.00 and up Free


Express Shipping (DHL/Fedex/4PX/EMS): 5-15 business days

0g–1000g $20.00
1000g–2000g $25.00
2000g–3000g $30.00
3000g–4000g $40.00
4000g–5000g $48.00
5000g–6000g $56.00
6000g–7000g $68.00
7000g–8000g $72.00

Chile, Peru, Nigeria, Mauritania, Algeria, Mexico, Tanzania, Tunisia

Standard Shipping: 10-30 business days

0g–2000g $30.00

Express Shipping (DHL/Fedex/4PX/EMS): 3-15 business days

0g–1000g $40.00
1000g–2000g $55.00
2000g–3000g $72.00
3000g–4000g $90.00
Canada, Pakistan, Egypt, India

Standard Shipping: 10-30 business days

0g–2000g $25.00
$99.00 and up Free


Express Shipping (DHL/Fedex/4PX/EMS): 3-15 business days

0g–2000g $32.00
2000g–3000g $42.00
3000g–4000g $50.00

South Africa, Ecuador, Brazil

Express Shipping (DHL/Fedex/4PX/EMS): 3-15 business days

0g–1000g $30.00
1000g–2000g $40.00
2000g–3000g $45.00
3000g–4000g $50.00
4000g–5000g $55.00
Brunei, Iraq

Standard Shipping: 10-30 business days

0g–2000g $25.00

Express Shipping (DHL/Fedex/4PX/EMS): 3-15 business days

0g–2000g $70.00
2000g–3000g $100.00
3000g–4000g $112.00
4000g–5000g $132.00
Australia, New Zealand

Standard Shipping: 10-30 business days

0g–2000g $20.00
US$99.00 and up Free

Express Shipping (DHL/Fedex/4PX/EMS): 10-15 business days

0g–2000g $35.00
2000g–3000g $42.00
3000g–4000g $50.00
China, Macao SAR China, Hong Kong SAR China, Taiwan

Express Shipping (SF Express): 2-7 business days

$0.00-$58.99 $8.00
$59.00 and up Free

 

The estimated delivery time above does not include weekends. You can track your package on http://track.4px.com. It is possible that the update of information is slightly delayed, normally it is fine. But if the shipping takes longer than expected, or the tracking number keeps being identified as "invalid", please choose "4PX" as the carrier or contact us and we will take care of the issue for you.

Your country is not in the list?

If you want to ship to other countries, or you need urgent delivery, please shoot us an email at info@camelstore.com or leave a note on our Facebook page BEFORE placing the order, we will be more than happy to make special arrangements for you!

All items being sold at camelstore.com are guaranteed to be delivered to buyers within 60 days (90 days for South Africa, Chile, Peru, Nigeria, Mauritania, Algeria, Mexico, Tanzania, Tunisia). And all orders shipped from the US, and UK warehouse are guaranteed to be delivered within 30 days. You can get a full refund if you have not received your item(s) beyond this time.

 

Full refunds are not available under the following circumstances:

1. Delays caused by the buyer providing incorrect or incomplete delivery information;

2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3. Any un-insured order that is lost or stolen;

4. Delays in delivery caused by any other beyond Camel's control, such as public holidays and Customs issues.

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.