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Return Policy

CAMEL 30 DAY GUARANTEE

At CAMEL returns are super easy, we strive to provide amazing product and guarantee 100% customer satisfaction. CAMEL offers a 30 day Warranty for all products.   

RETURN PROCESS

From the day you receive your order, you have 30 days to return your item. Please contact us at info@camelstore.com or contact page if you want to make a return, Once we receive your return request, we will send you instructions on how to return your items. Please make sure that the returned item is "sellable condition"(see below), otherwise we cannot issue an exchange or refund for you.  

SHIPPING

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product. 

We authorize a FREE return for the following types of situations:

  • Manufacture defects: poor quality ss, zipper defects, rip or torn
  • Wrong/missing item from the package.

However, we do not cover the return shipping fee in the following situations:

  • Wrong size/color ordered
  • Changed mind/ Item no longer wanted

    IMPORTANT NOTES

    • The returned item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, andneeds to be in its original packaging with the manufacturer tags.
    • To expedite the return process, please send us a phototo show that the return item is intact with its original packaging and tags. You can send the photos with your order number to info@camelstore.com
    • Please do contact us before making a return.